September 26, 2010 § 2 Comments
A heavily underutilized tool in the UI development and testing toolset is the paper prototype user test. Paper prototype tests have literally saved me and the companies I have worked for hundreds of hours and tens of thousands of dollars. The test itself is really simple. Like all other forms of user testing, the most difficult step is getting the testers to show up and do the test.
September 25, 2010 § Leave a Comment
Over the last year I have been inspired for a number of reasons to bone up on my skills related to improving employee performance. This great post by Ben Horowitz led me to High Output Management by Andy Grove, which is a phenomenal reference for any manager. I have found Chapters 11 through 16 to be particularly useful. Grove’s core message is that more often than not, an underperforming employee is likely being mismanaged. Specifically, it is likely that the employee does not know what management expects the employee to do. When an employee underperforms, Grove advises managers to double back and make sure it is abundantly clear what exactly is expected of the employee, what metrics will be used to evaluate the employee’s performance, and when the employee’s next performance review will occur. « Read the rest of this entry »